Effective Date: June 26, 2025
MultiPayX (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, mobile application, and related services (collectively, the “Services”).
By using MultiPayX Services, you agree to the terms of this Privacy Policy.
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1. Information We Collect
We may collect the following types of personal data:
• Identity Information: Full name, date of birth, nationality, and government-issued ID (for KYC compliance)
• Contact Information: Email address, phone number, and residential address
• Financial Information: Wallet addresses, transaction history, payment method details
• Technical Data: IP address, device type, operating system, browser type, and usage logs
• Location Data: Approximate geolocation based on IP or device settings
• Behavioral Data: App usage patterns, preferences, and interaction history
• Communications: Support inquiries, feedback, and correspondence with our team
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2. How We Use Your Information
We use your data to:
• Provide and maintain the MultiPayX platform and wallet services
• Facilitate crypto transactions, including buy/sell and merchant payments
• Verify your identity and comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
• Detect and prevent fraud, unauthorized access, and other illegal activities
• Improve user experience and develop new features
• Send service-related communications, including transaction alerts and security updates
• Provide customer support and resolve disputes
• Comply with legal obligations and regulatory requirements
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3. Sharing and Disclosure of Information
We may share your data with:
• Regulatory Authorities: When required by law or legal process
• Service Providers: For identity verification, payment processing, cloud hosting, and analytics
• Affiliated Entities: Within the MultiPayX corporate group, under strict confidentiality
• Business Transfers: In the event of a merger, acquisition, or asset sale
• With Your Consent: When you authorize us to share your information with third parties
We do not sell or rent your personal data to third parties.
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4. Data Security
We implement industry-standard security measures to protect your data, including:
• End-to-end encryption
• Two-factor authentication (2FA)
• Role-based access controls
• Regular security audits and vulnerability assessments
Despite our efforts, no system is 100% secure. We encourage users to take precautions such as using strong passwords and keeping devices secure.
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5. Data Retention
We retain your personal data only as long as necessary to:
• Fulfill the purposes outlined in this policy
• Comply with legal, regulatory, and tax obligations
• Resolve disputes and enforce agreements
When no longer needed, data is securely deleted or anonymized.
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6. Your Rights and Choices
You may:
• Access or update your personal information
• Request deletion of your account and associated data (subject to legal retention requirements)
• Opt out of non-essential communications
• Withdraw consent where applicable
Requests can be submitted to privacy@multipay.co.
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7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Enhance user experience
• Analyze platform usage
• Deliver personalized content and promotions
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features.
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8. International Data Transfers
If you access our Services from outside the Philippines, your data may be transferred to and processed in jurisdictions with different data protection laws. We ensure such transfers comply with applicable safeguards.
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9. Children’s Privacy
MultiPayX does not knowingly collect personal data from individuals under the age of 18. If we become aware of such data, we will delete it promptly.
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10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Continued use of the Services constitutes acceptance of the revised policy.
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11. Contact Us
For questions or concerns regarding this Privacy Policy or our data practices, please contact:
MultiPayX Data Protection Office
📧 Email: connect@multipayx.net
🌐 Website: multipayx.net